YOUR ORDER

Refund policy

Last updated: September 28, 2026

Cancel before production

You can cancel your order for a full refund before production starts. Email scout.card26@gmail.com with your order reference as soon as possible. We will check the production status and confirm your cancellation. Production status at the time we receive your request determines whether this cancellation option applies.

Defective or incorrect cards

If a card arrives defective or is different from what you ordered, contact us for a replacement or refund. Describe the problem and include your order reference. If a photo helps show the issue, cover the private activation code. We will explain any return steps before you send the card back.

Personalized cards

Once production has started, personalized cards are not eligible for change-of-mind cancellation or returns. This does not limit the replacement or refund options for defective or incorrect cards, or any rights required by applicable law.

Other order problems

For a missing shipment, duplicate charge, or an order question, contact scout.card26@gmail.com. Do not send full payment-card details, passwords, or activation codes. Contact us before returning anything so we can provide the correct instructions.

Receiving a refund

Approved refunds are returned to the original payment method where possible. We will confirm when a refund has been issued. The time it takes to appear depends on your payment provider. Sending a request does not automatically issue a refund.

SCOUTCARD is operated by Yash Sahoo and Toryn Ibarra in Virginia, United States.